A：1. Unmute microphonePlease check and ensure that the microphone is not muted.
2. Test using the built-in recording software. Try recording audio using the built-in recorder on your phone or computer.
① If you can hear sound in the recording, please proceed to the next step.
② If the above information is invalid, the microphone may be defective. All headphones purchased from the doogee official website and authorized retailers are covered by a one-year warranty, which covers manufacturer defects. Please submit a warranty request, and our support team will review your application and provide further assistance.
3. Reset the headphonesSometimes, resetting the headphones can resolve microphone issues. Please try resetting the headphones following the reset instructions in the manual.
4. Check input audio settingsPlease ensure that the headset is selected as the audio input device for your phone or computer. If the headset is already connected to your computer, please go to "System Settings" > "Sound" > "Audio Input" and then select "Hands-free mode".
5. Still not working?If the problem persists after trying the above suggestions, the microphone may be defective. All headphones purchased from the doogee official website and authorized retailers come with a one-year warranty covering manufacturer defects. Please submit a warranty request, and our support team will review your application and provide further assistance.